Order Fulfillment
All prepaid orders will be dispatched within two business days. If this is not possible, due to stock levels or for other reasons, we will contact you and advise you of the intended dispatch date.
Postage & Handling Costs
We ship via Australia Post. The cost will depend on your location. A shipping estimate is available from the shopping cart for your information and cost of shiiping is displayed on checking out.
Back Orders
The system will advise you if any products are out of stock. You may then choose whether to have part of your order shipped straight away, to be followed by your back order, whether to hold back your order until all items are available. Where the total order value is over $250 (excluding shipping) there will be no additional cost for a single separate delivery of back orders.
Prepaid Orders
All orders placed via this website must be prepaid. Prepayment can be made via VISA, Mastercard and is in United States Dollars.
Damaged Goods/Errors in Order Fulfillment
If we have made an error in order fulfillment, or the item you receive is faulty or has been damaged in transit, you need to advise us within 14 days of order receipt. If you do this, we will happily provide replacement goods, however the original shipment must be returned to us or else you will remain liable for payment on both shipments.
